Priced like software, not like a meter
One licence at the organisation, counted in tags, with everything else included. Published, transparent price bands; the same client price on every purchase route; and licensing that is structurally incapable of gating a life-safety function.
Licensed at the tenant, by tag-count band
You license the platform at your organisation, in bands of total tag count across your whole estate. The per-tag rate falls as bands rise.
Unlimited sites
Sites are never the unit of licence. Per-site pricing penalises exactly the small, remote and rural sites that most need coverage, so we don't do it. Tags move freely between sites, live, with no provider involvement and no change in cost.
Capacity, not arithmetic
Growing means moving up a band. Adding capacity is "add 300 tags", not per-site arithmetic. There's no re-quoting each facility and no penalty for restructuring your estate.
Two fees, stated up front
A tenant establishment fee when your organisation comes onto the platform, and a per-site annual fee for each operating site. That, plus the tag band, is the whole structure.
Subscription or perpetual
Buy as a subscription, or as a perpetual licence with support, on single or multi-year terms. Whichever suits how your organisation funds safety infrastructure.
Published, transparent bands
Price bands are published and transparent. There is no "call for pricing" theatre and no surprise line items assembled after the demonstration.
Identical price on every route
Buy direct or through a partner. The client price is identical across every purchase route. Channel margin never inflates your price, and direct never undercuts your partner.
Included, and honestly not included
Everything the platform does is in the licence. Where something isn't ours to sell, like hardware, radios and carriage, we say so plainly.
| Included in the licence | Not included |
|---|---|
| The platform software and every module: Control Room, Mobile, kiosk service, escalation, reporting, replay, simulation and administration. No module is licensed separately. | Tags and devices: badges, pendants, handsets and their warranty and replacement. |
| All adapters and integrations, never metered. No per-adapter charge, now or later. | Positioning engines and locators, and their own vendor licensing. |
| A lab environment with every deployment, for rule work, scenario testing, integration work, training and upgrade rehearsal. | Customer infrastructure for on-premises and private-cloud deployments. |
| Platform updates within the term. | Third-party carrier charges (SMS and voice). |
| Support at the agreed level. | Professional services for site design, RF survey and commissioning. |
| Backup, failover drill and restore testing in provider-hosted models. |
Soft limits, forgiving by design
A licence model on a safety platform has to be honest about what happens at the edges. So here it is.
- Leeway and a grace period, never a hard cut-off. Limits are soft. Exceed your band and the platform tells you, gives you leeway and a grace period, and offers a choice: remove tags, replace them, or purchase the next band. It never cuts you off.
- Disconnected sites get a human key. A site with no uplink is licensed with a short, human-typeable annual key, never a 400-digit string carried on a USB stick and prayed over.
- Licensing can never gate a life-safety function. A duress alarm is never delayed or disabled by a licence state, an expired subscription or any commercial condition. That is enforced at the storage layer and verified on every release. A licence check on a life-safety route is a startup failure, not a runtime warning.
Evaluation precedes billing
You should never pay for a safety platform you have not seen working on your own site.
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Evaluate for 90 days
A 90-day evaluation on your own data and your own hardware, with the lab environment included. Every capability is demonstrated before you rely on it.
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Convert to a multi-year agreement
The evaluation converts to a multi-year agreement, subscription or perpetual-plus-support, at the published band price. Billing starts when the agreement does, not before.
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Billing stays outside the platform
Invoicing and payment run in a dedicated external billing system, never inside the platform. No payment instrument ever enters the software that runs your duress: no card, no bank account, no stored token. A control-room compromise can never also be a financial-data breach.
Support follows the front
Buy direct from WillowCreek or through a partner. The price is the same either way. If a partner fronts your deployment, they're your first level of support and WillowCreek stands behind them at second and third level. You always know who to call, and there is always someone behind them.
Talk to us for the price book
The bands are published and transparent. Tell us your estate and tag count and we'll put the numbers in front of you. The same numbers everyone else sees.