Aged care
Turn resident location and assist-call activity into early, precise help, and into the evidence providers must show regulators. This isn't a hospital template with the labels changed. The pack is built around residents who live here, and around protection that doesn't feel like surveillance.
Residential aged care wing, live
A schematic of a residential aged care wing, with tags moving through it. People, assets and safety devices are all the same kind of tracked entity to the platform, differing in the rules attached to them rather than in the mechanism. Watch a safety device long enough and you will see one raise.
An illustrative layout and illustrative movement. Not a customer site, not live data, and not a claim about any particular deployment. Zone names are the vocabulary this industry already uses, which is exactly what the platform is configured with.
The safety kernel, on the care floor
The shipping aged-care capability is the duress and location-safety kernel: wearable resident assist call as the wedge, carer duress beside it, both on the platform's life-safety invariants.
Assist call from the wrist
A resident presses a wearable pendant and the call is raised with their resolved location attached: wing, room, zone. Help goes to the right door instead of a corridor-by-corridor hunt.
Duress for the people giving care
A carer alone on a night round raises duress from the handset or a tag. The event is priority one at origination, and no field, rule or administrative state in your configuration can downgrade it.
Escalation that cannot lapse
A closed-loop, tiered ladder keeps climbing until a human acknowledges. The deadlines live in the database, so a restart can't silence it. Acknowledgement stands the call down everywhere at once.
The right room, not a wrong dot
Position carries quality and freshness. Staleness gating prefers a coarser known zone to a confidently wrong coordinate, which is the difference between checking a wing and checking a bed.
Evidence, not recollection
Every raise, route, escalation tier and acknowledgement lands on a tamper-evident audit trail with replay. That's the record a provider can put in front of a regulator, an insurer or a family.
Your hardware, kept
Pendants, fixed call points, positioning engines and handsets you already own attach through adapters. No rip-and-replace, and no per-adapter charge, ever.
What happens when a resident presses the pendant
The pendant is pressed
The positioning engine resolves where the resident is. The platform raises the call with identity and location attached, immediately.
The nearest response is routed
The call reaches the configured carers for that wing and shift. Handsets first, with the resident's name and room on the screen.
The ladder climbs
No acknowledgement within the tier's window and the escalation advances, visibly, on a schedule held in the database. A process restart doesn't touch it.
A carer acknowledges
The stand-down propagates platform-wide: every recipient, every channel, at once. Everyone on shift sees who has it.
The record stands
The whole sequence is replayable from the audit trail, including the exact configuration that fired, ready for incident reporting.
Where the pack goes from here
The full Aged Care Solution Pack is specified as a catalogue of fifty use cases on the same tags, the same infrastructure and the same core engines. Enable a subset and you inherit the rest as latent capability. Beyond the safety kernel, the catalogue is specification rather than shipped software, and every entry below says so.
Wandering & elopement
Per-resident secure zones, rapid alert for unexplained absence under SIRS, consent-gated egress. Always alerting, supervision and evidence, never covert confinement.
Falls
Automatic fall detection from the wearable, post-fall response workflow, bed-exit night alerting, and unwitnessed-fall reconstruction.
Resident separation
Resident-to-resident separation and proximity alerting, because resident-on-resident aggression is the sector's leading safety incident type.
Nurse-call consolidation
Legacy nurse-call systems consolidated into one queue, with nearest-carer dispatch on the live picture.
Night checks, evidenced
Rounding and two-hourly night-check compliance recorded as it happens, not reconstructed from memory at audit time.
Care-minutes evidencing
Automated contact-time evidencing for care-minutes reporting. The sector's funding reforms now require providers to produce it.
Regulatory evidence packs
SIRS incident summaries with response timelines, and Star Ratings and AN-ACC evidence packs assembled from the audit trail.
Care-floor AI
The pack specifies AI assistance: Fall-Risk Agent, Wander Pattern Agent, Response-Time Watch. AI in WillowCreek is being built to be explainable and human-supervised. It will propose; people decide.
Honesty is the feature: anything not yet in place is told to you as such, in writing, before go-live.
Built for the people on the floor
- Carers: the call arrives with a name and a room, not a zone code.
- Registered nurses: one ranked queue across the wing, with escalation that can't quietly lapse.
- Care managers: response times by wing and shift, from the record rather than the roster's best guess.
- Quality and compliance leads: an evidence trail built for the reporting the sector now demands.
- Village and facility managers: one picture across buildings, on infrastructure you control.
Built for aged-care regulation
The pack is designed for the compliance environment providers actually answer to: the Aged Care Quality Standards (Standards 3 and 8), the Serious Incident Response Scheme, care-minutes and 24/7 registered-nurse requirements, and the restrictive-practices rules under the Aged Care Act, with Ngā Paerewa for New Zealand providers. The platform's controls are built to satisfy those expectations. Every access is audited, purpose limitation is off by default, and erasure is refused-with-reason where safety evidence must stand.
Certification status is provided per deployment in commercial documentation. See Trust & security.
Dignity is the design constraint: this is a resident's home, and the platform is built to protect people without watching them. Every wandering capability is framed as alerting, supervision and evidence, never covert confinement. Egress decisions are consent-gated and sit inside the restrictive-practices rules, not around them. A "lock them in" story is a compliance liability, and it is not what we offer.
50 specified use cases
Every operational capability this pack is designed to deliver, grouped as the specification groups them, each mapped to the core engines that would configure it. A buyer enables the subset they need; nothing here is a separate product.
What this catalogue is. These are specified use cases: design work we have completed, each one mapped to the core engines that would deliver it and carrying its own identifier so it can be quoted, scoped and tracked. It is not a feature list. Two of the fifty run today, the wearable resident assist call and carer mobile duress. Anything marked as running today is running today, and everything else is specification. Ask us about any entry and we will tell you plainly where it stands.
Group A. Wandering, Elopement and Unexplained-Absence Management 9
AC-UC-01Per-resident secure-zone geofencing & graded boundary alertingLocation · Rules · NotificationSpecifiedAC-UC-02Unexplained-absence (SIRS) rapid alert & facility-wide searchLocation · Operational intelligence · NotificationSpecifiedAC-UC-03Consent-gated egress & restrictive-practice guardrailRules · ReportingSpecifiedAC-UC-04Exit & lift approach alerting with last-resort interdictionLocation · Rules · Notification · IntegrationSpecifiedAC-UC-05Absconding search mode with last-known pathLocation · Operational intelligence · NotificationSpecifiedAC-UC-06Dementia / memory-support unit safe-movement zonesLocation · RulesSpecifiedAC-UC-07Garden & courtyard boundary safetyLocation · Rules · NotificationSpecifiedAC-UC-08Wander-pattern deviation detection (pre-elopement)Location · Assistive · NotificationSpecifiedAC-UC-09Tailgating & door-held-open egress detectionLocation · Rules · NotificationSpecified
Group B. Falls Detection and Post-Fall Response 7
AC-UC-10Automatic fall detection from resident wearableLocation and sensing · Rules · NotificationSpecifiedAC-UC-11Post-fall response workflow & carer dispatchLocation · Workflow · NotificationSpecifiedAC-UC-12Bed-exit & chair-exit early alerting (night falls)Location · Rules · NotificationSpecifiedAC-UC-13Falls-risk resident monitoring (mobility & gait)Location · Rules · AssistiveSpecifiedAC-UC-14Repeat-faller pattern & fall hot-spot analyticsOperational intelligence · Reporting · AssistiveSpecifiedAC-UC-15Post-fall neuro-observation timer complianceWorkflow · Rules · NotificationSpecifiedAC-UC-16Unwitnessed-fall reconstruction from location historyLocation · Operational intelligence · ReportingSpecified
Group C. Resident Safety and Behaviour Support 5
AC-UC-17Resident-to-resident separation & proximity alertingLocation · Rules · NotificationSpecifiedAC-UC-18Behaviour-of-concern hot-spot & antecedent analytics (BPSD)Operational intelligence · Assistive · ReportingSpecifiedAC-UC-19Unreasonable-use-of-force incident reconstruction (SIRS)Location · Operational intelligence · ReportingSpecifiedAC-UC-20Behaviour-support-plan-aligned monitoring & advisoryLocation · Rules · ReportingSpecifiedAC-UC-21Responsive-behaviour carer-safety escalationLocation · Rules · NotificationSpecified
Group D. Assist-Call, Nurse-Call and Response 6
AC-UC-22Wearable resident assist call to room / zoneLocation · Rules · NotificationRunning todayAC-UC-23Nurse-call consolidation (fixed + mobile queue)Rules · Notification · IntegrationSpecifiedAC-UC-24Unanswered-call escalation to RN & duty coordinatorRules · NotificationSpecifiedAC-UC-25Nearest-carer dispatch & responder guidanceLocation · Workflow · NotificationSpecifiedAC-UC-26Bathroom / ensuite assist-call & dwell alertLocation · Rules · NotificationSpecifiedAC-UC-27Assist-call response-time analyticsOperational intelligence · ReportingSpecified
Group E. Staff Safety and Lone-Worker Protection 4
AC-UC-28Carer mobile duress with room / zone locationLocation · Notification · IntegrationRunning todayAC-UC-29Night-shift lone-worker check-in & man-downLocation · Rules · NotificationSpecifiedAC-UC-30Duress responder muster & comms bridgeNotification · IntegrationSpecifiedAC-UC-31Community & home-care lone-worker safety extensionLocation · Rules · NotificationSpecified
Group F. Rounding, Welfare and Care-Minutes Evidence 6
AC-UC-32Location-confirmed welfare & rounding checksLocation · Workflow · ReportingSpecifiedAC-UC-33Night-check (2-hourly) compliance evidenceLocation · Workflow · ReportingSpecifiedAC-UC-34Continence & repositioning round trackingLocation · Workflow · ReportingSpecifiedAC-UC-35Overdue-check alerting & re-assignmentRules · Notification · WorkflowSpecifiedAC-UC-36Automated care-minutes contact-time evidencingLocation · Operational intelligence · ReportingSpecifiedAC-UC-3724/7 RN presence & Care Minutes Performance evidenceLocation · Operational intelligence · ReportingSpecified
Group G. Clinical and Mobility Asset Location 4
AC-UC-38Mobile hoist location & availabilityLocation · Rules · Operational intelligenceSpecifiedAC-UC-39Wheelchair & mobility-aid trackingLocation · Rules · Operational intelligenceSpecifiedAC-UC-40Pressure-care & shared clinical-device trackingLocation · Rules · Operational intelligenceSpecifiedAC-UC-41Medication trolley location & home-zoneLocation · Rules · NotificationSpecified
Group H. Infection Control and Outbreak Response 3
AC-UC-42Outbreak contact tracing & exposure mappingLocation · Operational intelligence · Assistive · ReportingSpecifiedAC-UC-43Isolation & cohorting compliance (consent-gated)Location · Rules · ReportingSpecifiedAC-UC-44Cleaning & decontamination turnaroundLocation · Workflow · NotificationSpecified
Group I. Quality, SIRS, and Regulatory Evidence 3
AC-UC-45SIRS incident summary with response timelineReporting · Operational intelligenceSpecifiedAC-UC-46Restrictive-practice monitoring & auditRules · ReportingSpecifiedAC-UC-47Quality Standards, Star Ratings & AN-ACC evidence packReporting · Operational intelligenceSpecified
Group J. Occupancy, Visitors, and Facility Operations 3
AC-UC-48Room occupancy & respite-turnover stateLocation · Workflow · IntegrationSpecifiedAC-UC-49Family & visitor visit loggingLocation · ReportingSpecifiedAC-UC-50Resilience: degrade to location-only in outageLocation · RulesSpecified
Bring your busiest wing
We'll walk an assist call from the pendant press to the acknowledged stand-down, on the hardware you already own.