Healthcare
Turn raw positioning into clinically appropriate, coordinated operational action, so that staff safety runs on a live operational picture rather than on phone calls and hunting. Healthcare is WillowCreek's reference implementation: the place the platform's discipline was forged, never a hard-coded assumption.
A ward, drawn as a plan
Bays and single rooms off a central corridor, with the nurse station, utilities and equipment store opposite. Doors are where doors go, and nothing crosses a wall to get anywhere.
An illustrative layout and illustrative movement, not a customer site and not live data. Real deployments import the actual plan and its real zone names from the positioning engine or from CAD, rather than anyone redrawing them.
Staff duress, done properly
The shipping healthcare capability is mobile staff duress and location safety. It's the use case every hospital asks about first, built on the platform's life-safety invariants.
Duress from the badge or the handset
A nurse pulls a duress tag or presses the handset. The event is priority one at origination, and no field, rule or administrative state in your configuration can downgrade it.
The right room, attached
The alarm carries the caller's resolved indoor position (ward, room, zone) with quality and freshness attached, and staleness gating that prefers a coarser known zone to a confidently wrong dot.
Escalation that cannot lapse
A closed-loop, tiered ladder routes to responders and keeps climbing until a human acknowledges. Acknowledgement stands the alarm down everywhere at once. An exhausted ladder triggers an out-of-band failsafe.
Works night shift
Control Room is dark-themed by default for clinical night environments, and set-and-forget sites run fully automated. A staffed control room is an operating model you choose, not a product you buy.
Evidence, not anecdote
Every raise, route, escalation tier and acknowledgement lands on a tamper-evident audit trail with replay. That's the record a health service can put in front of a review.
Your hardware, kept
Duress tags, fixed buttons, positioning engines, paging and handsets you already own attach through adapters. No rip-and-replace, and no per-adapter charge, ever.
What happens when a nurse pulls the tag
The tag is pulled
The positioning engine resolves where. The platform classifies the event as life-safety: priority one, immediately, unconditionally.
Responders are routed
The alarm reaches the configured responders on handsets, paging and the control-room queue, with the caller's identity and location attached.
The ladder climbs
No acknowledgement within the tier's window and the escalation advances, visibly. The schedule is held in the database, so a process restart cannot make it lapse.
A human acknowledges
The stand-down propagates platform-wide: every recipient, every channel, at once. Responding staff see who has it.
The record stands
The whole sequence is replayable from the audit trail, down to the exact version of the configuration that fired.
Where the pack goes from here
The full Healthcare Solution Pack is specified as a catalogue of forty-six use cases on the same tags, the same infrastructure and the same core engines. Enable a subset and you inherit the rest as latent capability. Beyond duress, the catalogue is specification rather than shipped software, and every entry below says so.
Patient flow
Bed management, discharge readiness, ED boarding visibility, theatre turnover.
Asset availability
Pumps, telemetry packs and crash carts: availability, readiness and search-time saved.
Wander & infant safety
Wander management, baby tagging with mother–baby matching, elopement prevention.
Infection control
Exposure mapping, contact tracing, isolation-room compliance evidence.
Porter & transport tasking
Nearest-porter dispatch and transport workflow on the live picture.
Emergency code broadcast
Code activation and fan-out aligned to Australian emergency code practice.
Clinical integration
HL7 and FHIR interfaces are adapter targets, not built. We say so plainly, because that honesty gates every hospital tender.
Flow & duress copilots
The pack specifies AI assistance: Flow Copilot, Asset Agent, Duress Responder. AI in WillowCreek is being built to be explainable and human-supervised. It will propose; people decide.
Honesty is the feature: anything not yet in place is told to you as such, in writing, before go-live.
Built for the people on shift
- Nurses and clinicians. Help arrives at the right room, without a phone tree.
- Security and after-hours coordinators. One ranked queue instead of three pagers.
- Bed-flow and duty managers. The estate picture without ringing every ward.
- ICT and biomedical engineering. Signed containers on your own infrastructure, and adapters instead of rip-and-replace.
- Executives and boards. An evidence trail that stands up to review.
Built for Australian health governance
The platform's controls are built to satisfy the expectations health procurement actually tests: the NSQHS Standards environment, the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and state health-records legislation. Row-level isolation, purpose limitation off by default, every access to personal information audited, and erasure refused-with-reason where safety evidence must stand. The refusal itself is recorded and disclosable.
Certification status is provided per deployment in commercial documentation. See Trust & security.
In the field: WillowCreek's pilot deployment runs staff duress for a rural multi-site health district. One central installation on the district's own infrastructure, a compact positioning appliance per site, set-and-forget automation with no staffed control room, and the district's existing duress tags, handsets and security panel kept in service. How a deployment runs →
50 specified use cases
Every operational capability this pack is designed to deliver, grouped as the specification groups them, each mapped to the core engines that would configure it. A buyer enables the subset they need; nothing here is a separate product.
What this catalogue is. These are specified use cases: design work we have completed, each one mapped to the core engines that would deliver it and carrying its own identifier so it can be quoted, scoped and tracked. It is not a feature list. One of the fifty runs today, mobile duress and staff-safety response, on a real kernel at live sites. Anything marked as running today is running today, and everything else is specification. Ask us about any entry and we will tell you plainly where it stands.
Group A. Asset Management and Tracking 10
HC-UC-01Equipment availability & searchLocation · Rules · Operational intelligenceSpecifiedHC-UC-02Real-time inventory balancing across unitsLocation · Rules · Operational intelligence · ReportingSpecifiedHC-UC-03Hoard, bottleneck & flow analysisLocation · Operational intelligence · ReportingSpecifiedHC-UC-04PAR-level monitoring & auto-replenishmentLocation · Rules · WorkflowSpecifiedHC-UC-05Rental reduction & fleet rightsizingLocation · Operational intelligence · ReportingSpecifiedHC-UC-06Theft, loss & exit preventionLocation · Rules · NotificationSpecifiedHC-UC-07Preventive maintenance & biomedical schedulingLocation · Rules · Workflow · IntegrationSpecifiedHC-UC-08Clean/dirty workflow trackingLocation · Rules · WorkflowSpecifiedHC-UC-09Cold-chain monitoring (medications)Location and sensing · Rules · Notification · ReportingSpecifiedHC-UC-10Controlled-substance chain-of-custodyLocation · Rules · NotificationSpecified
Group B. Medications, Blood, and Specimens 5
HC-UC-11Medication cart trackingLocation · Rules · NotificationSpecifiedHC-UC-12Automated medication inventoryLocation · Rules · Operational intelligenceSpecifiedHC-UC-13Pharmacy-to-bedside delivery visibilityLocation · Workflow · NotificationSpecifiedHC-UC-14Blood-product tracking & cold-chain integrityLocation and sensing · Rules · NotificationSpecifiedHC-UC-15Specimen transport & chain-of-custodyLocation · Workflow · NotificationSpecified
Group C. Patient Flow and Hospital Throughput 6
HC-UC-16Patient-flow visibility across the care journeyLocation · Workflow · Operational intelligence · IntegrationSpecifiedHC-UC-17Patient flow ED → wards / imaging / theatresLocation · Workflow · Operational intelligence · IntegrationSpecifiedHC-UC-18Bed management & discharge readinessLocation · Workflow · Rules · IntegrationSpecifiedHC-UC-19Patient transport & porter dispatch automationLocation · Workflow · NotificationSpecifiedHC-UC-20Length-of-stay reduction analyticsLocation · Operational intelligence · Reporting · IntegrationSpecifiedHC-UC-21Enterprise flow & command-centre operationsOperational intelligence · Mapping · Assistive · ReportingSpecified
Group D. Theatre and High-Acuity Clinical Operations 5
HC-UC-22Theatre case progression & patient readinessLocation · Workflow · RulesSpecifiedHC-UC-23Theatre turnover optimisationLocation · Workflow · NotificationSpecifiedHC-UC-24Instrument availability & theatre readinessLocation · Rules · Operational intelligenceSpecifiedHC-UC-25Surgical instrument set / CSSD-to-theatre visibilityLocation · WorkflowSpecifiedHC-UC-26Equipment cleaning / decon / ready-for-use statusLocation · Rules · WorkflowSpecified
Group E. Mobile Clinical Equipment Classes 8
HC-UC-27Infusion pump availability & distributionLocation · Rules · Operational intelligenceSpecifiedHC-UC-28Telemetry pack visibility & signal-loss preventionLocation · Rules · NotificationSpecifiedHC-UC-29Ventilator tracking & maintenance coordinationLocation · Rules · NotificationSpecifiedHC-UC-30Ultrasound machine tracking & availabilityLocation · Rules · Operational intelligenceSpecifiedHC-UC-31Wheelchair / stretcher / transport equipmentLocation · Rules · Operational intelligenceSpecifiedHC-UC-32Portable monitor tracking for rapid responseLocation · Rules · NotificationSpecifiedHC-UC-33Mobile X-ray / imaging equipment trackingLocation · Rules · Operational intelligenceSpecifiedHC-UC-34Crash-cart readiness & response trackingLocation · Rules · Notification · WorkflowSpecified
Group F. Patient Safety and Vulnerable Populations 6
HC-UC-35Baby tagging & mother-baby matchingLocation · Rules · Notification · IntegrationSpecifiedHC-UC-36Infant / paediatric elopement preventionLocation · Rules · Notification · IntegrationSpecifiedHC-UC-37Wander management & cognitive safetyLocation · Rules · NotificationSpecifiedHC-UC-38High-risk patient monitoring (MH / behavioural / forensic)Location · Rules · NotificationSpecifiedHC-UC-39Patient elopement / wander (aged-care extension) ≡37Location · Rules · NotificationSpecifiedHC-UC-40Falls-risk monitoring & early detectionLocation · Rules · NotificationSpecified
Group G. Infection Control, Pathology, and Clinical Risk 5
HC-UC-41Isolation-room compliance & movement monitoringLocation · Rules · Workflow · ReportingSpecifiedHC-UC-42Infection exposure mapping & contact tracingLocation · Operational intelligence · Assistive · ReportingSpecifiedHC-UC-43Specimen tracking & chain-of-custody ≡15Location · Workflow · NotificationSpecifiedHC-UC-44Blood-product chain-of-custody & transport ≡14Location and sensing · Rules · NotificationSpecifiedHC-UC-45Pharmacy-to-bedside delivery assurance ≡13Location · Workflow · NotificationSpecified
Group H. Workforce, Care Quality, and Engagement 4
HC-UC-46Mobile duress & staff safetyLocation · Notification · IntegrationRunning todayHC-UC-47Staff workflow analytics & time-in-zoneLocation · Operational intelligence · ReportingSpecifiedHC-UC-48Nurse rounding compliance & care-quality monitoringLocation · Rules · ReportingSpecifiedHC-UC-49Patient engagement & interaction mappingLocation · Operational intelligence · ReportingSpecified
Group I. Environmental Services 1
HC-UC-50Environmental services & cleaning-turnaround automationLocation · Workflow · Notification · IntegrationSpecified
Bring your hardest ward
We'll walk a duress from the tag pull to the acknowledged stand-down, on the hardware you already own.