Retail
One live spatial picture for a thin-margin, high-footfall floor, built privacy-first so shoppers are never individually tracked. The Retail Solution Pack is fully specified, and it builds out on the safety kernel that ships today: duress, escalation, evidence.
Store floor and back of house, live
A schematic of a store floor and back of house, with tags moving through it. People, assets and safety devices are all the same kind of tracked entity to the platform, differing in the rules attached to them rather than in the mechanism. Watch a safety device long enough and you will see one raise.
An illustrative layout and illustrative movement. Not a customer site, not live data, and not a claim about any particular deployment. Zone names are the vocabulary this industry already uses, which is exactly what the platform is configured with.
Privacy is the design, not the disclaimer. Customer analytics in the pack specification are anonymous and aggregated: counts, flows and queues, never identities. Only staff and high-value stock carry tags, and those tags are consented and purpose-specific. The platform is identity-first about the things that opted in, and blind to everyone else. You never see a MAC address.
What the platform brings to a store now
The pack catalogue is specification. The life-safety runtime underneath it is the same kernel deployed in healthcare. Retail is where staff face the public alone, at the register, in the fitting-room corridor, and in the car park at close.
Associate duress, wherever they stand
An associate facing an aggressive customer presses duress on the tag or the handset. The event is priority one at origination and carries the resolved location (floor, aisle, back-of-house), and nothing in configuration can downgrade it. Man-down and lone-worker supervision run on the same kernel for open and close.
Escalation and evidence
A closed-loop, tiered ladder climbs until a human acknowledges. Acknowledgement stands the alarm down everywhere at once, and an exhausted ladder triggers an out-of-band failsafe. Every raise, route and acknowledgement lands on a tamper-evident audit trail with replay, the incident record HR, WHS and police actually ask for.
The hardware you already own
Panic buttons, duress tags, positioning engines, handsets and security panels attach through adapters that are first-class, health-checked and never metered. The architecture is vendor-agnostic; every technology normalises to one canonical fix. No rip-and-replace.
The catalogue, stated as what comes next
The full pack is specified as a catalogue of use cases on the same tags, the same infrastructure and the same core engines. Enable a subset and you inherit the rest as latent capability. Everything below is specification, sequenced for delivery and stated as such.
Fixed panic points
Hardwired duress at the cash office, the service desk and the fitting rooms, the places aggression concentrates.
Escalation to centre security
In multi-tenant sites, a store duress specified to escalate to shopping-centre security as a tier on the ladder.
High-value stock removal & exit prevention
Tagged high-value stock raising an event when it moves without authorisation or approaches an exit.
Loss-event correlation
EAS, POS and video correlated around a loss event, so investigation starts from one timeline instead of three systems.
Organised-retail-crime patterns
Repeat loss signatures surfaced across incidents and stores. You see the pattern, not just the event.
Cash-office two-person rule
Presence-based verification that the cash office is never worked alone, with breaches raised as events.
Click-and-collect staging retrieval
Staged orders found in seconds, so the customer at the counter stops paying for the back-room search.
Footfall & queue detection
Anonymous entry counting and queue build-up detection with a register-open prompt. Flow, never identity.
Cold-chain excursions
Fridge and freezer excursion alerting with the time-stamped record food-safety evidence demands.
Freezer person-safety
A worker in the walk-in freezer on an entrapment timer, with overdue presence escalated before it becomes an emergency.
Evacuation & lost-child assistance
Muster and roll-call for staff when the site evacuates, and a rapid, consent-appropriate workflow for lost-child and vulnerable-person assistance.
Store dashboards & copilots
The pack specifies Store Operations, Loss Prevention and Associate Safety dashboards, plus AI assistance: Shrinkage Agent, Flow Insight Agent, Queue Agent. AI in WillowCreek is being built to be explainable and human-supervised. It will propose; people decide.
Honesty is the feature: anything not yet in place is told to you as such, in writing, before go-live.
What the pack is specified to measure
These are the measurements the pack is designed to produce. They're stated as specification, not as results we claim today. Every customer-side measure is anonymous and aggregated.
- Footfall and conversion: by day-part, from anonymous counts.
- Zone dwell and path abandonment: aggregated flow through the floor, never individual journeys.
- Shrinkage and loss rate: by category, correlated to events rather than discovered at stocktake.
- Queue length and time-to-serve: the register-open decision, made on data.
- Associate duress response time: raise to responder-on-scene, from the audit trail, not from anecdote.
Specified against the duties you carry
The pack is specified against the obligations retailers actually answer to: the Privacy Act 1988 (Cth) and the Australian Privacy Principles (which the anonymous-by-default customer analytics are designed around), the model WHS laws including the psychosocial-hazard provisions that cover customer aggression, and the Food Standards Code where cold chain is in play. Where the requirement is evidence, the platform's tamper-evident, replayable audit trail is real today. the retail workflows above it are specification, and stated as such.
Certification status is provided per deployment in commercial documentation. See Trust & security.
Built for the people on the floor
- Associates: help that arrives at the right aisle, and a close-of-day walk to the car park that is supervised, not solitary.
- Store and duty managers: one live floor picture instead of the two-way and a hunch.
- Loss-prevention teams: one loss timeline instead of three systems.
- Centre security: a specified escalation tier in multi-tenant sites, not a phone number on a laminated card.
- ICT: signed containers on your own infrastructure, adapters instead of rip-and-replace.
50 specified use cases
Every operational capability this pack is designed to deliver, grouped as the specification groups them, each mapped to the core engines that would configure it. A buyer enables the subset they need; nothing here is a separate product.
What this catalogue is. These are specified use cases: design work we have completed, each one mapped to the core engines that would deliver it and carrying its own identifier so it can be quoted, scoped and tracked. It is not a feature list. No use case in this catalogue runs today. The duress and location core beneath it does, and it is the same core every pack configures. Anything marked as running today is running today, and everything else is specification. Ask us about any entry and we will tell you plainly where it stands.
Group A. Associate Safety and Lone-Worker Protection 7
RE-UC-01Mobile associate duress & staff-safety responseLocation · Notification · IntegrationSpecifiedRE-UC-02Fixed panic points (cash office, service desk, fitting rooms)Location · Rules · NotificationSpecifiedRE-UC-03Lone-worker & after-hours back-of-house monitoringLocation · Rules · NotificationSpecifiedRE-UC-04Man-down / no-motion detection for stockroom staffLocation · Rules · NotificationSpecifiedRE-UC-05Duress escalation to shopping-centre security (multi-tenant)Location · Notification · IntegrationSpecifiedRE-UC-06Associate-safety response-time analyticsLocation · Operational intelligence · ReportingSpecifiedRE-UC-07Aggression & de-escalation hot-spot mappingLocation · Operational intelligence · ReportingSpecified
Group B. Shrink and Organised Retail Crime 7
RE-UC-08High-value stock removal & exit preventionLocation · Rules · NotificationSpecifiedRE-UC-09EAS / POS / video loss correlationLocation · Rules · IntegrationSpecifiedRE-UC-10Organised-retail-crime signature detectionLocation · Operational intelligence · AssistiveSpecifiedRE-UC-11Sweep / grab-and-run detection at exitsLocation · Rules · NotificationSpecifiedRE-UC-12Loss hot-spot & shrink-analytics mappingLocation · Operational intelligence · ReportingSpecifiedRE-UC-13Fitting-room item-count & concealment deterrenceLocation · Rules · NotificationSpecifiedRE-UC-14Loss-prevention incident evidence & audit packLocation · Workflow · ReportingSpecified
Group C. Secure Areas: Stockroom, Cash Office and Count Room 6
RE-UC-15High-value stockroom access control & interlocksLocation · Rules · IntegrationSpecifiedRE-UC-16Cash-office & count-room two-person-rule safetyLocation · Rules · NotificationSpecifiedRE-UC-17Cash-in-transit handover tracking (till → safe → CIT)Location · Workflow · NotificationSpecifiedRE-UC-18Restricted-zone breach & tailgating detectionLocation · Rules · NotificationSpecifiedRE-UC-19Bonded / high-theft category cage monitoringLocation · Rules · NotificationSpecifiedRE-UC-20Controlled-equipment custody (scan guns, cash keys)Location · Rules · Operational intelligenceSpecified
Group D. Fulfilment, Click-and-Collect and Order Staging 6
RE-UC-21Click-and-collect order-staging location & retrievalLocation · Rules · Operational intelligenceSpecifiedRE-UC-22Order-ready & customer-arrival matchingLocation · Workflow · Notification · IntegrationSpecifiedRE-UC-23Pick-path & fulfilment-trolley trackingLocation · Operational intelligence · ReportingSpecifiedRE-UC-24Perishable click-and-collect dwell / temperature holdLocation and sensing · Rules · NotificationSpecifiedRE-UC-25Collection-locker & pickup-point utilisationLocation · Operational intelligence · ReportingSpecifiedRE-UC-26Returns & reverse-logistics asset trackingLocation · Workflow · Operational intelligenceSpecified
Group E. Customer Flow, Queue and Footfall Analytics 7
RE-UC-27Footfall & entry counting (anonymous)Location · Operational intelligence · ReportingSpecifiedRE-UC-28Zone dwell & department engagement analyticsLocation · Operational intelligence · ReportingSpecifiedRE-UC-29Path & journey heat-mappingLocation · Operational intelligence · Mapping · ReportingSpecifiedRE-UC-30Queue build-up detection & register-open promptLocation · Rules · NotificationSpecifiedRE-UC-31Service-zone attendance monitoring (deli, counter, desk)Location · Rules · NotificationSpecifiedRE-UC-32Conversion & dwell-to-sale analyticsOperational intelligence · Reporting · IntegrationSpecifiedRE-UC-33Layout, ranging & staffing optimisation (Flow Insight Agent)Operational intelligence · Assistive · ReportingSpecified
Group F. Cold Chain and Grocery Perishables 5
RE-UC-34Cold-chain fridge / freezer excursion monitoringLocation and sensing · Rules · Notification · ReportingSpecifiedRE-UC-35Goods-receiving temperature & delivery cold-chain checkLocation and sensing · Rules · WorkflowSpecifiedRE-UC-36Perishable out-of-chill exposure on the floorLocation and sensing · Rules · NotificationSpecifiedRE-UC-37Food-safety compliance logging & HACCP audit trailLocation and sensing · Workflow · ReportingSpecifiedRE-UC-38Freezer / cold-room person-safety & entrapmentLocation · Rules · NotificationSpecified
Group G. Merchandising and Equipment Assets 5
RE-UC-39Promotional display & planogram-compliance trackingLocation · Rules · Operational intelligenceSpecifiedRE-UC-40Roll-cage, trolley & back-of-house asset trackingLocation · Rules · Operational intelligenceSpecifiedRE-UC-41Powered-equipment location & utilisation (forklift, scrubber)Location · Operational intelligence · ReportingSpecifiedRE-UC-42Fixture & seasonal-equipment fleet managementLocation · Operational intelligence · ReportingSpecifiedRE-UC-43Customer-trolley & basket recovery / car-park retrievalLocation · Rules · Operational intelligenceSpecified
Group H. Contractors, Deliveries and Logistics 4
RE-UC-44Contractor & visitor induction, zoning & trackingLocation · Rules · NotificationSpecifiedRE-UC-45Delivery-driver & dock check-in / yard visibilityLocation · Workflow · Notification · IntegrationSpecifiedRE-UC-46Loading-dock & goods-in flow coordinationLocation · Workflow · Operational intelligenceSpecifiedRE-UC-47Contractor lone-worker & permit-to-work zone complianceLocation · Rules · NotificationSpecified
Group I. Emergency, Evacuation and Site Safety 3
RE-UC-48Evacuation muster & roll-call (associates + contractors)Location · Workflow · NotificationSpecifiedRE-UC-49Lost-child / vulnerable-person assistance & searchLocation · Workflow · NotificationSpecifiedRE-UC-50Slip / spill & hazard-zone reporting and responseLocation · Rules · Workflow · NotificationSpecified
Bring your hardest shift
We'll walk an associate duress from the press to the acknowledged stand-down, on the hardware you already own, and show you exactly which parts of the Retail Pack come next.