Hospitality
A panic press reaches the right door and a service request reaches the best-placed worker, without phone trees or floor-by-floor hunting. The Hospitality Solution Pack is fully specified, and it builds out on the same safety core that ships today.
Guest floor and back of house, live
A schematic of a guest floor and back of house, with tags moving through it. People, assets and safety devices are all the same kind of tracked entity to the platform, differing in the rules attached to them rather than in the mechanism. Watch a safety device long enough and you will see one raise.
An illustrative layout and illustrative movement. Not a customer site, not live data, and not a claim about any particular deployment. Zone names are the vocabulary this industry already uses, which is exactly what the platform is configured with.
The safety kernel, on your floors now
Duress, man-down, lone worker, escalation and evidence are shipping platform capability, the same runtime deployed in healthcare. They apply to a hotel the day it is configured.
Duress that reaches the right door
A room attendant presses a pendant or a back-of-house button. The event is priority one at origination, and nothing in your configuration can downgrade it. It carries the caller's resolved floor and zone, with staleness gating that prefers a coarser known zone to a confidently wrong dot.
Man-down and lone-worker cover
A night porter who stops moving, or a cellar worker who misses a check-in, raises an alarm without pressing anything. The platform's liveness clock is platform-owned: a device that goes quiet is Stale, then Lost, and never silently forgotten.
Escalation that cannot lapse, evidence that stands
A closed-loop, tiered ladder climbs until a human acknowledges. It is restart-safe, because deadlines live in the database, not in process timers. One acknowledgement stands the alarm down everywhere, and the whole sequence lands on a tamper-evident audit trail with replay.
The positive duty has changed the question
The Respect@Work positive duty requires employers to prevent workplace sexual harassment, not just respond to it. Several jurisdictions and major operators interpret it to require staff panic devices in isolated guest-facing work. Together with the model WHS psychosocial-hazard provisions, the question a hotel board now faces is no longer whether housekeeping staff carry a duress device, but whether the response behind the button would survive scrutiny. That response is the part WillowCreek ships today: priority-one classification, a ladder that cannot lapse, an audit trail that stands.
A fully-specified catalogue, stated plainly
The Hospitality Solution Pack is specified as a catalogue of fifty use cases on the same tags, the same infrastructure and the same core engines. Enable a subset and you inherit the rest as latent capability. The catalogue is specification rather than shipped software, and every entry below says so.
Room-entry duress
Housekeeping duress inside the guest room, with the alarm carrying the room the worker is actually in.
Back-of-house & night-shift duress
Fixed buttons at loading docks, cash offices and kitchens; wearable pendants for night staff.
Man-down watch
No-motion detection packaged for plant rooms, laundries and late-shift floors.
Dead-zone coverage assurance
Continuous assurance that duress coverage actually reaches every corridor, basement and car park, before an incident finds the gap.
Nearest-responder dispatch
Dispatch to the best-placed responder with a communication bridge between them until stand-down.
Psychosocial-risk evidence
Duress and response reporting shaped as the evidence a positive-duty and WHS psychosocial review asks for.
Turnaround & service dispatch
PMS-driven room-turnaround tasking, and service requests routed to the best-placed worker rather than the next name on a list.
Cool-room safety & HACCP
Lone-worker entrapment safety in cool rooms and freezers, and temperature-log evidence for HACCP.
Events: equipment & crowds
AV and event equipment tracking, and crowd-density monitoring across function spaces.
Evacuation & estate roll-up
Fire evacuation with muster reconciliation, and a multi-property roll-up with mutual aid across an estate.
Pack dashboards
Duty-Manager Board, Duress Activity, Service SLA, Lone-Worker Status and Asset Location views, in hotel vocabulary.
Pack AI agents
The specification includes Duress Triage, Service Load-Balancing, Dwell/Wellbeing and Asset Search agents. AI in WillowCreek is being built to be explainable and human-supervised. It will propose; people decide.
Honesty is the feature: anything not yet in place is told to you as such, in writing, before go-live.
What the pack is specified to measure
No invented numbers. The pack defines the measures, and your deployment produces the figures.
- Duress response time: raise to responder-on-scene, by floor and by shift.
- Lone-worker cover: check-in compliance and time-to-escalation for missed check-ins.
- Service performance: request-to-arrival time against the SLA the duty manager actually promised.
- Room turnaround: turnaround time against target, fed by PMS state rather than radio calls.
- Search time saved: time to locate AV and event equipment across the property.
- Muster completion: evacuation-called to all-persons-accounted-for, per drill and per event.
Built for the people on shift
- Housekeepers and room attendants: help arrives at the right door, without explaining where you are.
- Night porters, kitchen and cellar staff: man-down and entrapment cover for the shifts nobody watches.
- Duty managers: one board instead of three radios and a phone tree.
- Security teams: a ranked queue with location attached, and a record of every response.
- Engineering and ICT: signed containers on your own infrastructure, adapters instead of rip-and-replace.
- Owners and general managers: an estate-wide picture, and evidence a positive-duty review can rely on.
Built for the duties hotels now carry
The drivers the pack is specified to serve are the ones hospitality boards are actually being tested on: the Respect@Work positive duty and the model WHS psychosocial-hazard provisions for isolated guest-facing work, HACCP and food-safety temperature evidence, and the Privacy Act 1988 (Cth) and Australian Privacy Principles for staff location data, worn by staff for safety and operations, zone-level, purpose-limited, and audited on every access.
Certification status is provided per deployment in commercial documentation. See Trust & security.
50 specified use cases
Every operational capability this pack is designed to deliver, grouped as the specification groups them, each mapped to the core engines that would configure it. A buyer enables the subset they need; nothing here is a separate product.
What this catalogue is. These are specified use cases: design work we have completed, each one mapped to the core engines that would deliver it and carrying its own identifier so it can be quoted, scoped and tracked. It is not a feature list. No use case in this catalogue runs today. The duress and location core beneath it does, and it is the same core every pack configures. Anything marked as running today is running today, and everything else is specification. Ask us about any entry and we will tell you plainly where it stands.
Group A. Lone-Worker Safety & Staff Duress 8
HO-UC-01Housekeeping room-entry duressLocation · Notification · IntegrationSpecifiedHO-UC-02Fixed back-of-house & guest-area duress buttonsLocation · NotificationSpecifiedHO-UC-03Wearable pendant duress for mobile & night staffLocation · NotificationSpecifiedHO-UC-04Man-down / no-motion watch for isolated workersLocation · Rules · NotificationSpecifiedHO-UC-05Timed lone-worker check-in & welfare escalationLocation · Rules · NotificationSpecifiedHO-UC-06Duress dead-zone coverage assuranceLocation · Rules · NotificationSpecifiedHO-UC-07Nearest-responder dispatch & communication bridgeLocation · Notification · WorkflowSpecifiedHO-UC-08Psychosocial-risk & duress evidence reportingReporting · RulesSpecified
Group B. Housekeeping & Service Operations 7
HO-UC-09PMS-driven room-turnaround taskingLocation · Workflow · Rules · IntegrationSpecifiedHO-UC-10Housekeeping cart & trolley locationLocation · Rules · Operational intelligenceSpecifiedHO-UC-11Service-request dispatch to best-placed staffLocation · Workflow · NotificationSpecifiedHO-UC-12Room-attendant productivity & occupied-room safetyLocation · Operational intelligence · ReportingSpecifiedHO-UC-13Turndown & VIP-room readiness coordinationLocation · Workflow · Rules · IntegrationSpecifiedHO-UC-14Minibar restock & consumption trackingLocation · Rules · Operational intelligence · IntegrationSpecifiedHO-UC-15Linen & laundry cart circulation trackingLocation · Rules · Operational intelligenceSpecified
Group C. Asset & Equipment Tracking 7
HO-UC-16AV & event equipment trackingLocation · Rules · Operational intelligenceSpecifiedHO-UC-17Engineering & maintenance tool/asset trackingLocation · Rules · Operational intelligenceSpecifiedHO-UC-18Wheelchair, mobility & guest-loan equipmentLocation · Rules · Operational intelligenceSpecifiedHO-UC-19High-value asset theft & exit preventionLocation · Rules · NotificationSpecifiedHO-UC-20Luggage, bell-cart & valet-trolley trackingLocation · Rules · Operational intelligenceSpecifiedHO-UC-21Portable appliance fleet utilisationLocation · Operational intelligence · ReportingSpecifiedHO-UC-22First-aid & AED kit readinessLocation · Rules · NotificationSpecified
Group D. Back-of-House & Restricted-Area Control 6
HO-UC-23Cellar & bond-store restricted-access controlLocation · Rules · Notification · IntegrationSpecifiedHO-UC-24Cash-handling & count-room presence controlLocation · Rules · Notification · IntegrationSpecifiedHO-UC-25Plant-room & confined-space access with lone-worker linkLocation · Rules · NotificationSpecifiedHO-UC-26Key & master-key custody trackingLocation · Rules · NotificationSpecifiedHO-UC-27Controlled-goods custody (spa / clinic / retail)Location · Rules · NotificationSpecifiedHO-UC-28Loading-dock & delivery-bay activity monitoringLocation · Rules · Operational intelligence · IntegrationSpecified
Group E. Food & Beverage Cold-Chain 5
HO-UC-29Cold-room, fridge & freezer temperature monitoringLocation and sensing · Rules · Notification · ReportingSpecifiedHO-UC-30Cook-chill & food-transport cold-chain integrityLocation and sensing · Rules · NotificationSpecifiedHO-UC-31Banquet & room-service cold-hold complianceLocation and sensing · Workflow · RulesSpecifiedHO-UC-32Cool-room lone-worker entrapment safetyLocation · Rules · NotificationSpecifiedHO-UC-33HACCP temperature-log evidence & excursion reportingLocation and sensing · ReportingSpecified
Group F. Guest Service & Experience 5
HO-UC-34VIP arrival detection & guest-service alertingLocation · Rules · Notification · IntegrationSpecifiedHO-UC-35Guest-requested opt-in location & meet-point serviceLocation · Workflow · IntegrationSpecifiedHO-UC-36Accessibility & assistance-request responseLocation · Workflow · NotificationSpecifiedHO-UC-37Guest-area dwell & queue analytics (anonymised)Location · Operational intelligence · ReportingSpecifiedHO-UC-38Amenity & facility utilisation analyticsOperational intelligence · ReportingSpecified
Group G. Contractor, Vendor & Workforce 4
HO-UC-39Contractor & vendor induction & zone-access trackingLocation · Rules · Notification · IntegrationSpecifiedHO-UC-40Agency & casual-staff presence & muster inclusionLocation · IntegrationSpecifiedHO-UC-41Permit-to-work & high-risk-work location bindingLocation · Rules · WorkflowSpecifiedHO-UC-42Workforce zone analytics & service load-balancingLocation · Operational intelligence · Assistive · ReportingSpecified
Group H. Events, Venue & Crowd Safety 4
HO-UC-43Event crowd-density & zone-occupancy monitoringLocation · Operational intelligence · Rules · NotificationSpecifiedHO-UC-44Gaming-floor restricted & exclusion-zone awarenessLocation · Rules · NotificationSpecifiedHO-UC-45Function-space setup & turnover coordinationLocation · Workflow · NotificationSpecifiedHO-UC-46Queue & entry-flow management for large venuesLocation · Operational intelligence · ReportingSpecified
Group I. Valet, Vehicle & Estate Fleet 2
HO-UC-47Valet vehicle & key handling trackingLocation · Workflow · NotificationSpecifiedHO-UC-48Shuttle, buggy & grounds-vehicle fleet locationLocation · Operational intelligence · MappingSpecified
Group J. Emergency, Evacuation & Estate 2
HO-UC-49Fire evacuation & muster reconciliationLocation · Notification · Mapping · IntegrationSpecifiedHO-UC-50Multi-property estate roll-up & mutual-aid coordinationOperational intelligence · Mapping · Reporting · IntegrationSpecified
Bring your hardest floor
We'll walk a duress from the pendant press to the acknowledged stand-down, and show you in writing which parts ship today and which come next.