Government
A live, auditable operational picture across a mixed estate (service centres, secure facilities, courts and field operations), on infrastructure the agency owns and controls. The pack is fully specified, and it builds out on the same safety core that ships today.
Service centre and secure floor, live
A schematic of a service centre and secure floor, with tags moving through it. People, assets and safety devices are all the same kind of tracked entity to the platform, differing in the rules attached to them rather than in the mechanism. Watch a safety device long enough and you will see one raise.
An illustrative layout and illustrative movement. Not a customer site, not live data, and not a claim about any particular deployment. Zone names are the vocabulary this industry already uses, which is exactly what the platform is configured with.
What the platform brings to a government estate now
The shipping capability is the life-safety kernel: duress, man-down, lone worker, closed-loop escalation and evidence. It's industry-agnostic by design, and it applies to a service counter as readily as a ward.
Duress at the counter and in the interview room
A front-counter officer presses a fixed button or pulls a wearable tag. The event is priority one at origination, carries the resolved location, and nothing in your configuration can downgrade it. Escalation climbs a closed-loop ladder until a human acknowledges.
Lone and field workers, supervised
Lone-worker check-in with overdue escalation and man-down detection cover the officer working late in a records room or off-site on an agency task. A missed check-in is chased by the platform, not left to a colleague's memory.
Evidence that withstands review
Every raise, route, escalation tier and acknowledgement lands on a tamper-evident, hash-chained audit trail with replay. That's the record an agency can put in front of an internal investigation, an ombudsman or a court.
Your infrastructure, your perimeter
Government estates carry obligations most vendors design around. WillowCreek is designed for them.
- Runs on your infrastructure: signed container images on Linux, hypervisor-agnostic or bare metal, no Windows hosts. On-premises on the agency's own infrastructure is the primary offered shape.
- Outbound-initiated only: no inbound firewall rule into the site network is required.
- One code image, designed to run cloud, hybrid, on-premises or air-gapped: the disconnected-estate shape is a design property of the architecture, stated as design intent.
- Default-deny, row-level isolation: isolation is enforced by the database on every request, and every route denies unless explicitly granted.
- Break-glass with a written reason: emergency access carries a database-enforced time ceiling and lands on the audit chain.
PSPF, ISM and Essential Eight are control expectations the architecture is built to satisfy, never certifications held. Certification status is provided per deployment. See Trust & security.
What the pack catalogue specifies
The Government Solution Pack is specified as a full catalogue of use cases on the same tags, the same infrastructure and the same core engines. An agency enables a subset and inherits the rest as latent capability. The catalogue is being built: specified, sequenced, and stated as such.
Aggression early warning
Escalating-behaviour indicators at counters and waiting areas, surfaced before an incident becomes a duress event.
Home-visit journey safety
Journey and arrival supervision for community officers on home visits, with overdue escalation off-site.
Contractor escort & tailgating
Escort verification, route compliance, and escort-deviation and tailgating alerts inside controlled areas.
Clearance-matched zone access
Zone access enforcement matched to security clearance, with access intelligence for classified facilities.
Evidence & exhibit custody
Custody tracking for evidence and exhibits: where an item is, who moved it, and the chain that proves it.
Classified-document movement
Registry-grade movement tracking for classified material across a secure facility.
Evacuation muster & PEEP
Live muster with unaccounted-person tracking, and assisted-evacuation (PEEP) tracking for people who need help to leave.
FOI & investigation evidence packs
Location-evidence packs assembled from the audit trail for FOI requests and formal investigations.
Workspace utilisation
Desk and agile-workspace utilisation from anonymous, aggregated occupancy. Measurement without surveillance.
Dashboards & AI agents
The pack specifies Security Operations, Lone Worker and Evacuation dashboards, plus AI assistance: Access Anomaly Agent, Lone-Worker Guardian, Evacuation Agent. AI in WillowCreek is being built to be explainable and human-supervised. It will propose; people decide.
Honesty is the feature: anything not yet in place is told to you as such, in writing, before go-live.
What the pack is specified to measure
Every measure below is defined in the pack specification, and every dashboard that reports it is specified to state its own limits. We publish no benchmark figures. Your numbers will be yours.
- Duress response time: from raise to responder acknowledgement, by site and shift.
- Lone-worker compliance: check-in completion and overdue-escalation frequency.
- Evacuation accounting time: from declaration to every person accounted for, including assisted evacuations.
- Escort and access exceptions: escort deviations, tailgating events and clearance-mismatch attempts.
- Custody integrity: evidence, exhibit and document movement discrepancies against the register.
Built for the people who carry the duty
- Front-counter and interview-room staff: help arrives at the right room, discreetly.
- Field and community officers: supervised off-site, not just on the premises.
- Security operations and facility managers: one ranked queue and one estate picture.
- Registrars and evidence custodians: a custody chain that is a record, not a recollection.
- ICT security and accreditation teams: signed containers on your own infrastructure, a perimeter that never opens inward.
Built for the obligations agencies actually carry
The pack is specified against the frameworks government procurement tests: the PSPF, the ISM, the WHS duty owed to lone and remote workers, the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and agency records and archives obligations. Row-level isolation, purpose limitation off by default, every access to personal information audited, and erasure refused-with-reason where evidence must stand. The refusal itself is recorded and disclosable.
These are control expectations the architecture is built to satisfy, never certifications held. Certification status is provided per deployment. See Trust & security.
50 specified use cases
Every operational capability this pack is designed to deliver, grouped as the specification groups them, each mapped to the core engines that would configure it. A buyer enables the subset they need; nothing here is a separate product.
What this catalogue is. These are specified use cases: design work we have completed, each one mapped to the core engines that would deliver it and carrying its own identifier so it can be quoted, scoped and tracked. It is not a feature list. No use case in this catalogue runs today. The duress and location core beneath it does, and it is the same core every pack configures. Anything marked as running today is running today, and everything else is specification. Ask us about any entry and we will tell you plainly where it stands.
Group A. Public-facing staff duress & service-centre safety 6
GO-UC-01Front-counter staff duress & panic responseLocation · Notification · IntegrationSpecifiedGO-UC-02Interview-room duress & isolated-meeting safetyLocation · Notification · IntegrationSpecifiedGO-UC-03Mobile staff duress across the service centreLocation · Notification · IntegrationSpecifiedGO-UC-04Aggression & escalating-customer early warningLocation · Assistive · NotificationSpecifiedGO-UC-05Reception & concierge silent-alarm duressLocation · Notification · IntegrationSpecifiedGO-UC-06Duress-triggered area lockdown coordinationLocation · Rules · Notification · IntegrationSpecified
Group B. Lone-worker & field/community officer safety 6
GO-UC-07Lone-worker check-in & overdue escalationLocation · Rules · NotificationSpecifiedGO-UC-08Man-down & no-motion detectionLocation · Rules · NotificationSpecifiedGO-UC-09Field & community-officer duress (off-site)Location · Notification · IntegrationSpecifiedGO-UC-10Home-visit journey & arrival safetyLocation · Workflow · NotificationSpecifiedGO-UC-11After-hours & remote-site lone-worker monitoringLocation · Rules · NotificationSpecifiedGO-UC-12Buddy / two-person-rule verificationLocation · Rules · NotificationSpecified
Group C. Visitor & contractor management 6
GO-UC-13Visitor registration & live visitor locationLocation · Workflow · IntegrationSpecifiedGO-UC-14Contractor escort verification & route complianceLocation · Rules · IntegrationSpecifiedGO-UC-15Escort-deviation & tailgating alertingLocation · Rules · Notification · IntegrationSpecifiedGO-UC-16Visitor overstay & unaccompanied-visitor detectionLocation · Rules · NotificationSpecifiedGO-UC-17Permit-to-work & induction zone gatingLocation · Rules · Workflow · IntegrationSpecifiedGO-UC-18Watchlist / barred-person presence alertingLocation · Rules · Notification · IntegrationSpecified
Group D. Restricted-zone & secure-area access 6
GO-UC-19Unauthorised secure-zone access detectionLocation · Rules · Notification · IntegrationSpecifiedGO-UC-20Clearance-matched zone access enforcementLocation · Rules · IntegrationSpecifiedGO-UC-21Classified-facility (ISM) access intelligenceLocation · Rules · Operational intelligence · IntegrationSpecifiedGO-UC-22After-hours movement anomaly detectionLocation · Assistive · NotificationSpecifiedGO-UC-23Server-room & comms-room access & dwell monitoringLocation · Rules · NotificationSpecifiedGO-UC-24Two-person integrity & dual-occupancy zonesLocation · Rules · NotificationSpecified
Group E. Asset & equipment tracking 6
GO-UC-25High-value asset tracking & permitted-zone complianceLocation · Rules · Operational intelligenceSpecifiedGO-UC-26IT & mobile-device accountabilityLocation · Rules · NotificationSpecifiedGO-UC-27Asset exit & removal prevention at egressLocation · Rules · NotificationSpecifiedGO-UC-28Classified-handling equipment controlLocation · Rules · Notification · IntegrationSpecifiedGO-UC-29Shared-equipment availability & searchLocation · Rules · Operational intelligenceSpecifiedGO-UC-30Asset audit & stocktake automationLocation · Operational intelligence · ReportingSpecified
Group F. Secure document & evidence custody 6
GO-UC-31Physical records & file chain-of-custodyLocation · Workflow · ReportingSpecifiedGO-UC-32Evidence & exhibit custody trackingLocation · Workflow · NotificationSpecifiedGO-UC-33Classified-document movement & registryLocation · Rules · ReportingSpecifiedGO-UC-34Records-room access & retrieval loggingLocation · Rules · ReportingSpecifiedGO-UC-35Court-exhibit handling & transfer custodyLocation · Workflow · NotificationSpecifiedGO-UC-36Secure-disposal & destruction chain verificationLocation · Workflow · ReportingSpecified
Group G. Building evacuation & muster 5
GO-UC-37Real-time zone occupancy rollLocation · Operational intelligence · MappingSpecifiedGO-UC-38Live evacuation muster & unaccounted-person trackingLocation · Workflow · Notification · MappingSpecifiedGO-UC-39Assisted-evacuation / PEEP trackingLocation · Rules · NotificationSpecifiedGO-UC-40Warden & muster-point coordinationLocation · Workflow · NotificationSpecifiedGO-UC-41Drill performance & muster-time analyticsOperational intelligence · ReportingSpecified
Group H. Incident logging & evidence timeline 5
GO-UC-42Immutable incident logging & location timelineLocation · Reporting · IntegrationSpecifiedGO-UC-43Post-incident movement reconstructionLocation · Operational intelligence · ReportingSpecifiedGO-UC-44Duress & security-event performance reportingOperational intelligence · ReportingSpecifiedGO-UC-45Access & escort audit trail for accountabilityRules · Reporting · IntegrationSpecifiedGO-UC-46FOI & investigation location-evidence packOperational intelligence · ReportingSpecified
Group I. Occupancy & space utilisation 2
GO-UC-47Live occupancy & space-utilisation analyticsLocation · Operational intelligence · ReportingSpecifiedGO-UC-48Desk & agile-workspace utilisationLocation · Operational intelligence · ReportingSpecified
Group J. Crowd & queue management 2
GO-UC-49Service-centre queue & wait-time managementLocation · Operational intelligence · ReportingSpecifiedGO-UC-50Crowd-density & public-gathering safety monitoringLocation · Operational intelligence · NotificationSpecified
Bring your hardest facility
We'll walk a duress from the counter press to the acknowledged stand-down, on your infrastructure, and tell you in writing which parts of the pack come next.